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FAQ

Gaming Account

  • I haven't received my sms verification code, what can I do?
  • Why can't I log in in to my account?
  • I have reached my session limit, when can I log in again?
  • How do I lock my account?
  • How do I close my account?
  • Where can I update my contact information?
See all 8 articles

Deposits & Withdrawals

  • Which withdrawal methods are available?
  • Which deposit methods are available?
  • How do I change my Swish number?
  • Why do initiated deposits affect my deposit limit?
  • I didn't get my deposit, what happened?
  • When do I get my withdrawal?
See all 7 articles

Welcome Offer

  • Do you have a welcome offer?
  • Where do I pick the offer I want?
  • How much do I still have to wager?
  • Will I get notified when the bonus is wagered?
  • Why can I not withdraw my own money?
  • How can I cancel my welcome bonus?
See all 9 articles

Betting

  • [Bet Builder] What is a Bet Builder?
  • Why can't I cashout my bet?
  • Where can I see my open bets?
  • How to watch our sports live streams

Slots

  • My game is stuck, what can I do?
  • Where do I find the rules for a specific game?
  • What is Return To Player (RTP) and how do I find it?

Responsible gaming

  • Can I expedite a limit increase?
  • Can I check how close I am to my limits?
  • What is a loss limit?
  • What is a loss limit?
  • What is a deposit limit?
  • Can I cancel a category freeze?
See all 10 articles

Technical information

  • How to clear cache and cookies
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